Summit County residents in need of help can now receive information and referrals from United Way of Summit County’s 211 service via text. By texting their zip code to 898-211, residents will be connected to a trained 211 operator who can provide referrals to hundreds of available support services – from rapid rehousing to utility assistance and free financial coaching.
The text service is free, confidential and available Monday through Friday from 9 a.m. to 5 p.m. Assistance via phone is available by dialing 211, 24 hours a day, seven days a week.
A national program of United Way, 211 helps people find local resources when they don’t know where to turn for help. In 2018, United Way of Summit County’s 211 service answered 70,703 calls from residents.
In addition to answering calls and text messages, 211 operates www.211summit.org, an extensive directory of more than 10,000 supportive agencies and services available to Summit County residents.
Last year, 127,073 searches were conducted through the database. Last month, United Way of Summit County launched a newly revamped the resource directory, making it easier for visitors to find services like free tax preparation, nutrition assistance and more.
“211 is central to the mission of United Way,” said Jim Mullen, president and CEO of United Way of Summit County. “211 serves everyone, and when children are healthy and fed, they do better in school. When families have access to supportive services, they are better prepared to build financial stability and overcome crises like addiction. The investments we are making to grow and improve our 211 service are an investment in the health and future success of our entire community.”
For info, visit uwsummit.org.